Help

Answers to the most common questions.

How do I activate a key?

Log in, open your panel, Subscription tab and paste the SHD-... key into the activation field. If you already have an active subscription the new days are added to it.

What are the system requirements?

Minimum requirements:

A CPU with AVX2 support.
TPM 2.0 support.
An official, unmodified copy of Windows 10 or 11 (64-bit).

Run Counter-Strike 2 in windowed or borderless mode.

What happens when the game updates?

After a game update the software may need to be updated. While it is unavailable, active subscriptions are paused and the lost days are returned.

Can I use my subscription on another PC?

The software is bound to one device. To move to a new PC, contact support and ask for a device reset; it is reviewed by the staff.

I did not receive the verification code.

Wait a minute, check the Spam folder, then request a new code. If it still does not arrive, contact us.

I forgot my password.

On the login page press Forgot password? and follow the steps. A code will be sent to the email of your account.

How do I change my nickname or email?

Open your panel, Account tab. Changes are confirmed with a code sent by email.

Can I get a refund?

Unused keys may be refunded on request. See the Terms of Use for details.